Exchange & Refund
Whatever the reason, you can get an exchange or a refund.
Simply put items with the return form filled out into the Mia box and put the prepaid label on it.
- For the holiday season, from November 15th to December 24th, exchange or refund are possible up to January 15th. For purchases carried out at another moment, the delay is 14 days.
- Items must be unworn and with tags attached in their original packaging. All product will be inspected before any exchange or refund.
- Final sale items, gift boxes, gift cards, jewelry care products and Leucan earrings of hope cannot be returned for an exchange or refund.
- Mia stores accept exchange or refund of item purchased online.
- Before exchanging an online order, please fill out the return form included in your box. Then, use the return shipping label to return the order for an exchange.
- All exchanges will be processed for a promo code discount, included taxes, for which you’re then able to pick another piece on our web site. You’ll receive an email from us with details of the online promo code discount.
- You’ll now be able to place a new order on our site using the online promo code discount without expiry date.
- Mia stores do not accept online promo code discount.
- We do cover the shipping cost of returning the item to us for any exchange.
- Before returning an online order, please fill out the return form included in your box. Then, use the return shipping label to return the order.
- All items must be returned for full refund. If you return the qualifying purchase item without the free item, your refund will be reduced by the value of the free item.
- Shipping fees are non-refundable.
- A return fee of 7$ will be deducted from the amount to be reimbursed.
- We do however exchange or refund if for some reason it arrives damaged, it's a defective item or if it's an order error.
Exchanges will be processed and refunds will be credited within 24 hours of receipt of your package at our shipping center. Mia reserves the right to refuse a refund or an exchange if any of those below conditions aren't respected.
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